Legal

Terms & Withdrawal Rights

Last updated: July 9, 2026

1. What we provide

Frontier Labs provides two fixed-price, fixed-scope services, each defined exactly as published on its offer page at the time of your order:

• AI App Rescue Audit — €249. A code/app audit with a prioritized defect report, security red-flag scan, and a written fix plan. See full scope.
• Custom Dataset, Delivered — €99. A structured dataset of up to 5,000 rows from up to 3 public web sources, delivered as CSV and JSON with a methodology note. See full scope.

Both services are fulfilled by an AI-powered pipeline with a human expert QA pass before delivery, as disclosed on each offer page. Neither service is available via phone or video call — all communication is asynchronous, by email.

2. Order, payment, and delivery

• An order is placed by submitting the order form on the relevant offer page with the details requested (repo/app link and issue description for the Rescue Audit; source URLs and required fields for the Dataset service).
• After we confirm your order is within the published scope, we send a secure Stripe payment link by email for the fixed price shown on the offer page.
• Delivery begins once payment clears. The stated 48-hour delivery window is measured from that point, provided the information you submitted is complete; if we need clarification, we'll email you and the window resumes once we have what we need.
• The deliverable is sent to the email address you provided at order time.

3. Price and payment

Prices are shown in euro (EUR) and are fixed per the published scope at time of order — there is no hourly billing and no additional charges beyond the listed price for work within that scope. Payment is processed by Stripe; we do not collect or store your card details.

4. Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you ordinarily have the right to withdraw from a distance contract within 14 days of the order without giving any reason, under Directive 2011/83/EU on consumer rights (as transposed into the national law of your EU member state).

Both of our services are service contracts, not goods. Under Article 16(a) of Directive 2011/83/EU, the 14-day withdrawal right is lost once the service has been fully performed, provided that:

• you gave your prior, express consent for us to begin performance before the end of the 14-day withdrawal period, and
• you acknowledged that you would lose your right of withdrawal once the service was fully performed.

We collect this consent and acknowledgment explicitly, via the separate checkbox on each order form, before payment. Without it, we do not begin work.

If you withdraw before the service is fully performed (for example, before your 48-hour deliverable has been sent), you remain entitled to withdraw, but under Article 14(3) of the Directive you will owe us an amount proportional to the work already performed up to the point you notify us, calculated against the total price. In practice, for a 48-hour fixed-scope service this will typically mean little or no work has been performed if you withdraw promptly after ordering and before we've started — contact us immediately using the withdrawal option below and we will tell you plainly how much, if anything, applies.

Independent of this legal exemption, if a deliverable you receive does not match the scope published on the relevant offer page at the time of your order, contact us and we will correct it at no additional cost — this is our own service-quality commitment, separate from the legal withdrawal right above.

Exercise your right of withdrawal

To withdraw from your order, email us using the button below with your order email address and the date you ordered. We will confirm receipt of your withdrawal request without delay and, where a refund is due, process it within 14 days of receiving your request.

Request withdrawal / cancel my order

5. Your responsibilities

You are responsible for the accuracy of the information you submit (repo/app access, issue descriptions, source URLs, required fields) and for having the right to share any material you provide us for the purpose of fulfilling your order. For the Rescue Audit, you must have the legal right to grant us the access you provide. For the Dataset service, you must not request sources that require a login, are paywalled, or whose Terms of Service explicitly prohibit automated access — we will decline or flag such requests before starting work.

6. Availability and liability

We make reasonable efforts to deliver within the stated 48-hour window but do not guarantee uninterrupted availability of our systems (maintenance, third-party infrastructure incidents). Our liability for any order is limited to the amount paid for that order.

7. Governing law

These terms are governed by the law applicable at the trader's place of establishment, without prejudice to any mandatory consumer-protection provisions of your country of residence if you are an EU consumer. Disputes are first sought to be resolved amicably; EU consumers may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

8. Contact

For any question about these terms, email hello@frontierlabs.dev.